Our returns system is changing

From early October our returns system is changing

To reduce our footprint and maximise efforts to become more sustainable, returns labels will no longer be included in our parcels from early October 2023. Instead, all returns will need to be processed through our online returns portal.

- Simply visit beaufortandblake.com/make-a-return or follow the QR code on the despatch note included within your parcel, to start your return.

- To login to the returns portal, you will need to enter your order number (which can be found at the top of your order confirmation email), along with either your last name or postcode.

- Once inside the returns portal, simply select the item/s you wish you return, along with the reason for the return.

- When your return has been submitted through the online portal, you will receive an email containing a complimentary Royal Mail QR code and a print-at-home postage label. Before heading to your nearest Post Office, either print the postage label at home, or scan the attached QR code on arrival.

To ensure we’re able to return all items to their original presentation so they can go on to be enjoyed by another customer, we will charge a small restocking fee of £1.98. This charge will be deducted from your refund.

We are unable to process exchanges. However, should you wish to place an order for an alternate size whilst processing your return, you will be able to do so within our returns portal, and your new order will qualify for free postage & packaging.

If you have any questions about our new returns system, please don’t hesitate to get in touch.

Returning Items From Outside The UK

We don’t yet offer a returns service for orders placed outside of the UK. However, if you do need to make a return, we are happy to action a refund but please note this will be at your own cost.

We will not bear any responsibility for returned orders from outside the UK that have been lost in transit, so we recommend choosing a tracked service. You can find our warehouse address on your despatch note, however if you have misplaced your documents or need further assistance please email our customer service team on info@beaufortandblake.co.uk, and they will be happy to help.

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