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At Beaufort & Blake we are building something special – a brand that celebrates the good life. We love getting together with family and friends, taking long walks with the dog, visiting the farmers market, pottering in the garden and a indulging in a leisurely picnic or a pub lunch.
We want those who join the team to have a good life at work too; the chance to be part of an exciting brand where you can have real ownership and responsibility, and work with a truly talented team who strive for the best.
We have fun and we are proud of what we deliver.
Would you like a dose of the good life?
We offer hybrid working, flexibility when life happens, 25 days holiday (plus Bank Holidays and one annual Good Life Day) and early finish summer Fridays.
Our team are our most important asset and we’re proud to have such a warm and collaborative company culture.
At Beaufort & Blake we champion the good life. So, on top of your 25 days holiday and the statutory UK bank holidays, you’ll also get an annual Good Life Day to spend whenever you wish, for whatever contributes to a good life.
Our head office is a two-minute walk from Wandsworth Town station and a five-minute walk from the town centre, where you’ll find everything you need for lunch breaks and after-work drinks.
Enjoy a present on your birthday, free clothing samples and a generous staff discount for you and gifts for your family. Plus, visits from Cupid, the Easter Bunny and Father Christmas.
We love an excuse to have fun and get together as a team regularly, from Eurovision parties to prosecco and pottery afternoons.
We provide support for new parents and families with our enhanced family leave package.
Pick up a thriller or bestseller from our communal bookshelf. We’re always swapping our favourite reads.
We want those who join our team to have a good life at work. We’re respectful to each other and our customers, have a positive, can-do attitude and are happy to get stuck in – whether the job is big or small. We laugh together, support one another, and always take time to celebrate our achievements.
We always bring our A-game, and never accept second best when it comes to what we create or how we go about doing it. Everyone is trusted to take ownership of their projects and work in their own individual style, all within our collaborative, respectful environment.
We love our jobs and genuinely enjoy spending time with our colleagues (and the occasional office dog). We also hold equal appreciation for time well spent in the pursuit of life’s small pleasures – from tennis through to crocheting, this is a team of keen hobbyists!
We have a welcoming, understanding, and caring company culture; and whilst we don’t claim to be a sustainable brand, we are constantly searching for ways to do the right thing and minimise our impact on the environment.
We’re currently searching for a part-time (c. 15 hours a week) temporary customer service assistant with strong communication skills and a driven personality to join our team.
As the customer service expert in our friendly team, you will be responsible for manning all streams of Beaufort & Blake sales and customer services. You will have people skills, an understanding of excellent customer service, and confidently act as a representative of the Beaufort & Blake brand.
The role could be fully remote or hybrid. Our head office is based in Wandsworth Town.
What You'll Be Doing:
- Developing an extensive knowledge of all Beaufort & Blake products
- Answering email inquiries with eloquence, enthusiasm and reason in a swift manner
- Maintaining a patient and friendly tone of voice for Beaufort & Blake over email and updating our Zendesk system
- Creating orders on Shopify and our warehouse system whilst consistently ensuring customers receive a seamless, first-class service
- Daily contact and management of orders and returns with our third party warehouse team in Leeds
- Regularly update the customer database whilst upholding integrity and accuracy at all times
- Using initiative to solve customer problems quickly and thoroughly, whilst minimising cost to the business
- Ability to work independently
- Potentially work weekends
Attributes For Success:
- Some sales and customer service experience
- Patience and comprehensive understanding of ‘customer first’ and ‘going the extra-mile’ ethos
- Accuracy and attention to detail
- Reliable, with a can-do attitude
- Organised and logical approach to working
- Happy to solve problems
- Good communicator and listener with the drive and motivation to ensure customer satisfaction at every opportunity
- Team player - enjoy working as part of our energetic company team with a consistently positive attitude
- Reasonable computer literacy skills
Benefits:
- 20 days FTE paid holiday plus bank holidays
- Staff discount – 65% off
- Sample giveaways
- Wage £13 to £15 per hour depending on experience
Please contact us with your CV via email at: careers@beaufortandblake.co.uk.