OUR RETURNS POLICY
If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 14 days for a refund and 28 days if you wish to exchange it. Items must be in their original condition, unwashed and unworn with tags in tact.
If you need to return anything from your order, please use the pre-printed Royal Mail Tracked returns label that can be found on your despatch note. If you have misplaced your label, then do email us and we can arrange for a replacement.
If you have misplaced the despatch note itself please download our returns form here. It really does help us refund or exchange your order more quickly if you could ensure all the right details are filled in. And don’t forget to put the completed returns form inside the parcel when you send it back! Otherwise that really is a detective job…
Please note that returns may take a little longer for us to work through at the moment, so do permit us up to 10 working days to process them once received. We will do it as quickly as possible – promise!
EXCHANGING AN ITEM OR ORDER
Before you send an order or an item back for an exchange, please first check that the item(s) you wish to exchange for are in stock. Otherwise, it’s exactly the same process as a return. Just be sure to clearly mark on the returns form the size/colour that you are exchanging.
STUFF YOU NEED TO KNOW ABOUT RETURNS
We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. We are not liable for any missing returns without a tracking number or proof of postage – so make sure you keep the confirmation!
We do also reserve the right to reject returns if our policy is misused and/or product tags are removed, or the item has been worn or tampered with. Lastly, due to fraud regulations, we can only refund the card used at the time of purchase.
Any exceptions or what about sale items?
Any item(s) bought in our sale must be returned for exchange or refund within 14 days of receipt. We will not accept returns beyond this timeframe, sorry!
For hygiene reasons we are unable to accept returns for boxer shorts…obviously.
Any returns made for orders shipped outside of the UK will be at the customer's cost.
American Express Customers
Please be aware that refunds to any American Express account may take an additional 5 working days to be processed. We’re not sure why, but they seem to take a little longer.