What is your normal returns policy?
We want you to love our products as much as we do. Of course you can try it on! Fit doesn't quite feel right? No problem, we are very happy to exchange items for a different size or fit. All we ask is that you send us the products in re-sellable condition. You can return your order for free, however please do so within 14 days for a refund and 28 days for an exchange. We are unable to accept returns outside of this period. Please follow the steps below to make your return.
Step 1: Please fill in the returns form on your dispatch note and place inside your parcel.
Step 2: Please follow this link to download our free UK returns label. Simply fill out your details, print the label and attach it to your parcel.
Step 3: Drop off the parcel at any Post Office. Remember to obtain a proof of postage receipt with a tracking number on!
Please include your returns form inside your return parcel and kindly note that returns can take up to 5 working days to process once received. Please check that the item(s) you wish to exchange for are in stock. We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. We are not liable for any missing returns without a tracking number or proof of postage. We do also reserve the right to reject returns if our policy is misused. Due to fraud regulations, we can only refund the card used at the time of purchase.
Tell me about Christmas - can I return gift purchases?
We know that whilst gift giving reaches it’s peak at this time of year, Christmas presents aren’t always the perfect fit we hope them to be. Here at Beaufort & Blake we’re human too, so this year we have generously extended our Christmas returns policy. Orders purchased after 1st November 2019 and before Christmas Eve can be returned for exchange or refund until 12th January 2020. Sale items, however, are not eligible for extended Christmas returns. Please note for hygiene reasons we are also unable to accept any returns for Underwear.
But I don't have access to a printer?
If you do not have access to a printer you can to go to your local Royal Mail Delivery Office (not the Post Office) and they will be able to print our free returns label for you. You can find your nearest facility by following this link, entering your postcode and selecting Royal Mail Delivery Office.
Please note, we cannot accept responsibility for any parcels not returned using our free returns label.
Any exceptions or what about sale items?
Please note for hygiene reasons we are unable to accept returns for Underwear and the only exception to our generous returns period is when we are on sale. Any items purchased in our sale must be returned within 14 days. If you have misplaced your dispatch note Please download our returns form here. We kindly remind you that it is important you fill in all information on this form.
Any returns made for orders shipped outside of the UK will be at the customer's cost.
American Express Customers
Please be aware that refunds to any American Express account may take an additional 5 working days to be processed.