OUR RETURNS POLICY
If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 14 days for a refund and 28 days if you wish to exchange it. Items must be in their original condition, unwashed and unworn with tags intact.
If you need to return anything from your order, please use the pre-printed Royal Mail Tracked returns label that can be found on your despatch note. If you have misplaced your label, then do email us and we can arrange for a replacement.
If you have misplaced the despatch note itself please download our returns form here. It really does help us refund or exchange your order more quickly if you could ensure all the right details are filled in. And don’t forget to put the completed returns form inside the parcel when you send it back! Otherwise that really is a detective job for us…
Please note that returns may take a little longer for us to work through during busy periods, so do permit us up to 10 working days to process them once received. We will do it as quickly as possible – promise!
EXCHANGING AN ITEM OR ORDER
Before you send an order or an item back for an exchange, please first check that the item(s) you wish to exchange for are in stock. Otherwise, it’s exactly the same process as a return. Just be sure to clearly mark on the returns form the size/colour that you are exchanging.
Please note that exchanges may take a little longer for us to work through at the moment, so do permit us up to 10 working days to process them once received. If you'd rather not wait for an exchange you can return your order for a refund and place a new order.
STUFF YOU NEED TO KNOW ABOUT RETURNS
We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. Shipping charges, if you have paid for them, will not be refunded on a return. We are not liable for any missing returns without a tracking number or proof of postage – so make sure you keep the confirmation!
If you believe your items are faulty, you must email us a photo of the fault before sending your return. We do also reserve the right to reject returns if our policy is misused and/or product tags are removed, or the item has been worn or tampered with. Lastly, due to fraud regulations, we can only refund the card used at the time of purchase.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion. After that, we don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to ask you to collect it from our warehouse or donate it to charity on your behalf.
A FEW EXCEPTIONS
Any item(s) bought in our sale must be returned for exchange or refund within 14 days of receipt. For hygiene reasons we are unable to accept returns for boxer shorts and socks…obviously.
Any returns made for orders shipped outside of the UK will be at the customer's cost. Please ensure you have included all of the appropriate customs information with your shipment. We will not bear any responsibility for returned international orders that have been lost in transit.
Our full returns terms and conditions can be found here.