OUR RETURNS POLICY
If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 14 days of receipt of goods. Items must be in their original condition, unwashed and unworn with tags intact. Please allow 12 working days from the delivery date on tracking for us to process your return. Due to fraud regulations, we can only refund the card used at the time of purchase.
HOW DO I MAKE A RETURN?
If you need to return anything from your order, please use the pre-printed Royal Mail Tracked returns label that can be found on your despatch note.
Please be sure to clearly mark on the returns form if you are returning for a refund or an exchange, and if you are exchanging, please let us know which item you would like to exchange for. Please note, it can take 12 working days for your return to be processed at our warehouse once received so if you'd rather not wait for an exchange you can return your order for a refund and place a new order with our customer service team with free shipping.
I’VE LOST MY ORDER PAPERWORK…HOW CAN I SEND THINGS BACK?
If you have misplaced your label, then please email us and we can arrange for a replacement returns label to be emailed to you. If you have misplaced the despatch note itself please download our returns form here. Ensuring that all the details on the returns form are filled in correctly helps us refund or exchange your order without delay. And please don’t forget to put the completed returns form inside the parcel when you send it back! Otherwise, that becomes quite the detective job for us…
HOW DO INTERNATIONAL RETURNS WORK?
We don’t yet offer a returns service for overseas orders, but if you do need to make a return, we are happy to action a refund or exchange but please note this will be at the customer's cost. We will not bear any responsibility for returned international orders that have been lost in transit, so we recommend choosing a tracked service. You should be able to find our warehouse address on your despatch note, however you can always contact our customer service team by emailing firstname.lastname@example.org if you have misplaced your documents or need further assistance.
RETURNING FAULTY ITEMS
If you believe your items are faulty, you must email us a photo of the fault before sending your order back. We reserve the right to reject returns if our policy is misused and/or product tags are removed, or the item has been worn or tampered with.
PROMOTIONAL DISCOUNTS AND POSTAGE & PACKAGING COSTS
We don't refund any promotional or multibuy discounts applied to the order, or P&P charges if you have paid for them. We are not liable for any missing returns without a tracking number or proof of postage – so please make sure you keep the confirmation.
I’M A BIT LATE…CAN I STILL RETURN AFTER 14 DAYS FROM MY ORDER ARRIVAL?
If you request a refund for an item within 14 days or its arrival, but you can't return it to us for some reason, please get in touch (but note any refund will be at our discretion). After that, we don't accept returns for unwanted items after the 14 day returns period. If you try to make a return after this 14-day window, we may have to ask you to collect it from our warehouse or donate it to charity on your behalf.
USEFUL TO KNOW: A FEW EXCEPTIONS
Any item(s) bought in our sale must be returned for exchange or refund within 14 days of receipt. For hygiene reasons we are unable to accept returns for boxer shorts and socks.
Our full returns terms and conditions can be found here.