What is your normal returns policy?
We want you to love our products as much as we do. Of course you can try it on! Fit doesn't quite feel right? No problem, we are very happy to exchange items for a different size or fit. All we ask is that you send us the products in re-sellable condition. You can return your order for free, however please do so within 14 days for a refund and 28 days for an exchange. We are unable to accept returns outside of this period. Please follow the two links below to make your return.
Step 1: Please fill in the returns form on your dispatch note.
Please include your returns form inside your return and kindly note that returns can take up to 5 working days to process once received. Please check that the item(s) you wish to exchange for are in stock. We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. We do also reserve the right to reject returns if our policy is misused. Due to fraud regulations, we can only refund the card used at the time of purchase.
I don't have a printer. How can I get a free returns label?
Don’t worry, you can still return or exchange your item! All you have to do is go to your local Royal Mail Delivery Office (not the Post Office) and they will be able to print our free returns label for you.
You can find your nearest facility by following this link, entering your postcode and selecting Royal Mail Delivery Office.
Please note, we cannot accept responsibility for any parcels not returned using our free returns label.
Any exceptions or what about sale items?
Please note for hygiene reasons we are unable to accept returns for Underwear and the only exception to our generous returns period is when we are on sale. Any items purchased in our sale must be returned within 14 days. If you have misplaced your dispatch note Please download our returns form here. We kindly remind you that it is important you fill in all information on this form.
Any returns made for orders shipped outside of the UK will be at the customer's cost.
American Express Customers
Please be aware that refunds to any American Express account may take an additional 5 working days to be processed.