OUR RETURNS POLICY
With the ongoing Royal Mail strike action, please expect additional delays to us receiving your returns.
If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 14 days of receipt of goods. Items must be in their original condition, unwashed and unworn with tags intact. Please allow 12 working days from the delivery date on tracking for us to process your return.
We know that whilst gift giving reaches its peak at this time of year, Christmas presents aren't always the perfect fit we hope them to be. Here at Beaufort & Blake we're human too, so this year we have generously extended our returns policy over the Christmas period. Orders purchased after 24th October 2022 and before Christmas Eve can be returned for exchange or refund until 13th January 2023.
Before you send an order or an item back for an exchange, please first check that the item(s) you wish to exchange for are in stock. Otherwise, it’s exactly the same process as a return. Just be sure to clearly mark on the returns form the size/colour that you are exchanging. If you'd rather not wait for an exchange you can return your order for a refund and place a new order.
HOW DO I MAKE A RETURN?
If you need to return anything from your order, please use the pre-printed Royal Mail Tracked returns label that can be found on your despatch note.
I’VE LOST MY ORDER PAPERWORK…HOW CAN I SEND THINGS BACK?
If you have misplaced your label, then do email us and we can arrange for a replacement. If you have misplaced the despatch note itself please download our returns form here. It really does help us refund or exchange your order more quickly if you could ensure all the right details are filled in. And don’t forget to put the completed returns form inside the parcel when you send it back! Otherwise that really is a detective job for us…
STUFF YOU NEED TO KNOW ABOUT RETURNS
We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. We are not liable for any missing returns without a tracking number or proof of postage – so make sure you keep the confirmation!
If you believe your items are faulty, you must email us a photo of the fault before sending your return. We do also reserve the right to reject returns if our policy is misused and/or product tags are removed, or the item has been worn or tampered with. Lastly, due to fraud regulations, we can only refund the card used at the time of purchase.
I’M A BIT LATE…CAN I STILL RETURN AFTER 14 DAYS FROM MY ORDER ARRIVAL?
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion. After that, we don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to ask you to collect it from our warehouse or donate it to charity on your behalf.
USEFUL TO KNOW: A FEW EXCEPTIONS
Any item(s) bought in our sale must be returned for exchange or refund within 14 days of receipt. For hygiene reasons we are unable to accept returns for boxer shorts and socks…obviously.
HOW DO INTERNATIONAL RETURNS WORK?
Any returns made for orders shipped outside of the UK will be at the customer's cost. Please ensure you have included all of the appropriate customs information with your shipment. We will not bear any responsibility for returned international orders that have been lost in transit.
Our full returns terms and conditions can be found here.