What is your returns policy?
During this uncertain time and with the impact of the Coronavirus, we understand it may be more difficult to get to a Post Office, so we have extended our returns period to 60 days for both sale and full price items. Please note, our usual returns policy will be printed on your dispatch note, so you can ignore this for the time being.
To send an item back to us, please use the pre-printed Royal Mail Tracked Returns label which can be found on your dispatch note. If you have misplaced your label, then do give us a call on 0203 793 2867 and someone from our customer service team will be able to help you.
Please include your returns form inside your return parcel. Kindly note that during this period, returns may take a little longer for us to work through. Allow us up to 10 working days to process them once received.
Please check that the item(s) you wish to exchange for are in stock. We don't refund any discounts or multibuy discounts applied to the order, or P&P charges if you have paid for them. We are not liable for any missing returns without a tracking number or proof of postage. We do also reserve the right to reject returns if our policy is misused. Due to fraud regulations, we can only refund the card used at the time of purchase.
If you have misplaced your dispatch note Please download our returns form here. We kindly remind you that it is important you fill in all information on this form.
Any exceptions or what about sale items?
Please note for hygiene reasons we are unable to accept returns for Underwear.
Any returns made for orders shipped outside of the UK will be at the customer's cost.
American Express Customers
Please be aware that refunds to any American Express account may take an additional 5 working days to be processed.