What is your normal returns policy?
We want you to love our products as much as we do. We’re so confident of this; we offer a full two-month period to return your order. All we ask is that you send us the products in re-sellable condition. You can return your order for an exchange or full refund, no questions asked. If you do need to return something you will need to pay for postage. We suggest you obtain proof of postage which is free of charge at any post office.
Please kindly note that returns can take up to 10 working days to process once received. Please check that the item(s) you wish to exchange for are in stock. Although not mandatory, we suggest that you send returns via registered post. Beaufort & Blake cannot be held responsible for returned parcels lost in transit. Kindly note we don't refund the original P & P charge, and if the net value of the order after refund(s) is less than £100, you will be fully refunded less standard postage & packaging charge as well as any discounts applied to the order.
Tell me about Christmas – can I return gift purchases?
We know that whilst gift giving reaches it’s peak at this time of year, Christmas presents aren’t always the perfect fit we hope them to be. Here at Beaufort & Blake we’re human too, so this year we have generously extended our Christmas returns policy. Anything purchased after 30th September 2016 can be returned for exchange or credit note until 16th January 2017. Full refunds can also be made but we must gently remind you that due to fraud regulations we can only refund the card used at the time of purchase.
Please note for hygiene reasons we are unable to accept returns for Underwear and the only exception to our generous returns period is when we are on sale. Any items purchased in our sale must be returned within 16 days. Due to fraud regulations we can only refund the card used at the time of purchase. Any price variation in exchanges for the same product will not be refundable but may be chargeable.