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Easy Returns

OUR RETURNS POLICY

If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 30 days of receipt of goods (or within 14 days of receipt of goods for any sale purchases).

Items must be in their original condition, unwashed and unworn with tags intact. Please allow 12 working days from the delivery date on tracking for us to process your return. Due to fraud regulations, we can only refund the card used at the time of purchase.

Please note that we are unable to process exchanges however, should you wish to place an order for an alternate size whilst processing your return, you will be able to do so within our online returns portal, and your new order will qualify for free postage & packaging.

For hygiene reasons, we are unable to accept returns for socks and underwear.

HOW DO I MAKE A RETURN?

All returns will need to be processed through our online returns portal.

Simply visit beaufortandblake.com/make-a-return or follow the QR code on the despatch note included within your parcel to start your return.

To login to the returns portal, you will need to enter your order number (which can be found at the top of your order confirmation email), along with either your last name or postcode.

Once inside the returns portal, simply select the item/s you wish you return, along with the reason for the return.

When your return has been submitted through the online portal, you will receive an email containing a Royal Mail QR code and a print at-home postage label. Before heading to your nearest Post Office, either print the postage label at home, or scan the attached QR code on arrival.

I’ve Lost My Order Paperwork. Can I Still Return My Items?

If you have misplaced your order paperwork, simply visit our online returns portal to start your return.

To login to the returns portal, you will need to enter your order number (which can be found at the top of your order confirmation email), along with either your last name or postcode.

CAN I EXCHANGE MY ITEM/S?

We are unable to process exchanges. However, should you wish to place an order for an alternate size whilst processing your return, you will be able to do so within our online returns portal, and your new order will qualify for free postage & packaging.

Can I Return Sale Items?

Please note that any items purchased in our sale must be returned within 14 days of receipt.

Returning Faulty Items

If you believe your item is faulty you will be prompted to upload photos of the fault when submitting your return on our online portal. Our customer service team will review the photos and approve the return or contact you for more information if needed.

We will not apply a returns fee if you are returning faulty items.

Why We Charge A Returns Fee

To ensure we’re able to return all items to their original presentation so they can go on to be enjoyed by another customer, we charge a small returns fee of £1.98 per return. This charge will be deducted from your refund.

We will not apply a returns fee if you have received an incorrect item, or are returning a faulty item. If you return multiple items together, you will only be charged one returns fee.

Items Not Eligible For Return

Please note that for hygiene reasons we are unable to accept returns for boxer shorts, swim shorts and socks. 

We reserve the right to reject returns if our policy is misused, product tags are removed, or the item has been worn or tampered with.

How Do I Return Items From Outside The UK?

We don’t yet offer a returns service for orders placed outside of the UK. However, if you do need to make a return, we are happy to action a refund but please note this will be at your own cost.  

We will not bear any responsibility for returned orders from outside the UK that have been lost in transit, so we recommend choosing a tracked service. You can find our warehouse address on your despatch note, however if you have misplaced your documents or need further assistance please email our customer service team on info@beaufortandblake.co.uk, and they will be happy to help. 

Promotional Discounts and Postage & Packaging Costs

We don't refund any promotional or multibuy discounts applied to orders, or postage & packaging charges if you have paid for them.

What Happens If My Return Gets Lost?

We are not liable for any missing returns sent without a tracking number or proof of postage, so please make sure you keep your proof of postage receipt when dropping off your return at the Post Office.

Returns Received Outside Our Policy

We reserve the right to refuse any items sent back to us outside our returns policy.

If you return an item within 30 days of delivery (or 14 days for sale items), we will give you a full refund by way of the original payment method.  

If you request a refund for an item during the above timeframe but are unable to complete your return due to unforeseen circumstances, please contact our customer service team – but note that any refund will be at our discretion.

We do not accept returns of unwanted items sent outside our returns policy. If you try to make a return, we may have to ask you to collect it from our warehouse or allow us to donate it to charity on your behalf. We are unable to send items back to you if you attempt to return them outside the returns window.

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