Where is my refund?
Refunds can take time for our busy warehouse to process. Please allow 12 working days from the delivery date on tracking for us to process your refund.
CAN I RETURN MY ITEMS IF THEY ARE THE WRONG SIZE?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
All orders are processed within 2-4 working days and you can choose between DPD Next Working Day, Royal Mail Standard or Next Day, and their international partners. See our delivery page for more info.
CAN I ORDER AN ITEM FOR DELIVERY TOMORROW?
Yes! Select Next Day delivery and place your order before 3pm. It will be processed and despatched in a flash.
HOW CAN I CONTACT YOU?
CAN I CANCEL MY ORDER?
If you need to cancel your order, the easiest thing to do is use the "CANCEL ORDER" button on your order confirmation within 5 minutes. If it has been longer than 5 minutes, please call us asap on 0203 793 2867. We will do our best to arrange this for you, but please note it won't be possible to cancel the order if your parcel has already been packed.
CAN I VISIT YOU IN PERSON
Unfortunately, our warehouse shop is no longer in operation. As of 2019 we relocated our warehouse to Leeds.
I'M HAVING TROUBLE WITH MY DELIVERY. WHAT CAN I DO?
WHERE ARE YOUR PRODUCTS MADE?
We scour the globe to find expert manufacturers who will make our clothes to the highest standards. Our carefully vetted selection of factories is based mainly in Portugal. Although, sometimes you have to go a little further to find the right expertise so some of our products are made in China and India. We visit our factories regularly, have trusted partners on the ground in all our manufacturing countries and are on first name terms with everyone that we work with. We can promise they’re a brilliant bunch!
WHAT ARE YOU DOING TO BECOME MORE SUSTAINABLE?
To find out more about how we are working to do our bit, please click here.
DO YOU OFFER TAX FREE SHOPPING?
We offer VAT free sales for orders shipped to Jersey or Guernsey. You don’t need to do anything, the VAT in your order will be automatically deducted at checkout as long as you select Jersey or Guernsey as your shipping address country. For other international orders shipped outside the UK, we do offer tax free shopping as well as DDP terms, meaning any duties due to the destination country will be paid for by us.
HOW DO I KNOW WHICH SIZE TO BUY?
DO YOU OFFER DIFFERENT SIZES OF SOCKS?
Our embroidered cotton socks are one size fits all, 7 to 12 UK size. We’ve tried them on big feet, small feet, and those in between and all toes were reported as being very happy.
DO YOU OFFER BESPOKE OR CUSTOM SHIRTS?
Sorry we don’t offer a bespoke service. However, if you are looking for something special, give the team at Customer Services a call and they will do all they can to help you out.
DO YOU OFFER NHS & SERVICE PERSONNEL DISCOUNTS?
We are delighted to offer NHS & Service Personnel 15% off full price products. Please contact customer service via email firstname.lastname@example.org with proof of your role and our team can process your order with the discount.